The Loft Coffee Shop
Terms and Conditions
1. Conditions and Customers
1.1 These conditions are the only conditions on which we sell products on-line. Please ensure you understand them before you place an order or buy products from us. No other person is authorised to agree other conditions or variations without our knowledge and authorisation.
1.2 In these conditions “Products” means all products sold by us to you, “We/Us/Our” means The Loft Coffee Shop and “You/Your” means the person, company or other legal entity purchasing the products. “Contract” means the contract between Us and You for the sale and purchase of products in accordance with these conditions.
1.3 These conditions cover sales of products where an order is placed via our website or products that are otherwise ordered on-line.
1.4 These Conditions should also be read with our Privacy Policy. These conditions and our policies can be viewed at any time on our website –
1.5 We reserve the right to suspend sales if circumstances arise which, in our view, oblige us to do so, in the event that monies owing are not paid as required, any inability through shortage of stocks, or for any other reason. We reserve the right to make reasonable alterations to products and/or packaging as circumstances may demand.

2. Prices
2.1 Prices displayed online are invitation to treat only. All prices are applicable on date of acceptance of your order or as set out in your invoice.
2.2 If you have been invoiced and charged an incorrect price we reserve the right to rectify our invoice provided only that any claim in respect of incorrect prices is brought to our attention in writing or by telephone no later than one working day from the date of the invoice.
2.3 We reserve the right to alter prices without notice to reflect increase in costs to us but no increases will be made on products already ordered.


3. Orders, Collections and Acceptance
3.1 We reserve the right to refuse orders if we feel it reasonable to do so. There is no contract between us until we accept your order. Each order is a separate contract and you are responsible for ensuring the accuracy of the order submitted and for giving us all the information we need to process the order.
3.2 In relation to online orders for collection, you will have a window of time to collect the order from our premises. In the event of non-collection we will make all reasonable attempts to contact you to establish if you are able to collect. We will not be under any obligation to deliver your order if you fail to collect within the appointed times, although we will make all reasonable attempts to remedy the matter.
3.3 You must not cancel any order you have placed with us except by giving us reasonable notice in writing or by telephone. If you fail to do this, your order will not be cancelled and you will be obliged to pay for it.
3.4 All goods should be checked upon collection to verify they meet the arranged order.

4. Payment
4.1 Payment should be made at the time of placing an on-line order for products, using the payment system provided on the website.
4.2 In certain circumstances, and with prior agreement with us, payment will be accepted on collection of the ordered products, however this option will be limited.
4.3 If no payment has been made or agreed by the time of collection, we reserve the right to retain any ordered products until such time as payment is made.
4.4 With corporate orders, we will raise an invoice and our relevant payment terms will come into effect. In this case, payment will normally be by bank transfer.
4.5 Any discounts must be agreed in advance by us and will be determined by size of order.
4.6 We do not accept payments by cheque.


5. Complaints
5.1 Any complaint concerning our products must be made directly to us and we will conduct an immediate assessment of the facts. We will endeavour to consider any complaint in a fair and reasonable manner; and attempt to resolve any issues as soon as possible.

6. Liabilities
6.1 Nothing in these terms and conditions affects your statutory rights under the Sale of Goods Act 1979.
6.2 With regards to allergy information, it is your responsibility to identify any allergies to us and you should contact us if you require details of ingredients prior to ordering.
6.3 All our products comply with all relevant food law from time to time in force. We warrant that the products are sold with good title and comply with our description and specification of them.
6.4 Nothing in these conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or defective products under the Consumer Protection Act 1987.

7. Proprietary Marks
7.1 You acknowledge that the goodwill and other rights in our trade name and designs, and any logo or symbol associated with The Loft Coffee Shop remains vested in us.
7.2 You must not use or display our proprietary marks or resell our products except with our permission.

8. Privacy Policy and Your Data
8.1 Any personal data your supply to us will be held and processed in accordance with our Privacy Policy.
8.2 We will not share or disclose your personal data with any third party without your permission.

9. General
9.1 If any provision of these Conditions is held by any court to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions or the remainder of the provision in question shall not be affected.